DEFINITIONS:
"agreement" - the acknowledgment by "you" (the "buyer") and ExpatDirect.co.uk (the "seller") to abide by the Terms & Conditions laid out below in the sale of goods from this website.
"ExpatDirect.co.uk" - The "Company", "us", "we", "our", the "seller"
"customer" - "you", the "buyer", "your"
"the Website" - www.expatdirect.co.uk, the "site"
"carrier" - ParcelForce Worldwide, UPS, and any delivery service appointed by ourselves.
"price" - the cost of the product or service offered on our website
"product" - the goods offered for sale on our website
"Members Club" - a loyalty scheme offering a discount in return for an annual fee
"checkout" / "shopping basket" - an electronic means of purchasing from out website

CONDITIONS
1) Your statutory rights are in no way affected by these Terms & Conditions.
2) We may change at the Terms & Conditions at anytime, and in doing so, it is your responsibility to check what alterations have been made. Your continued use of this Site, after any such changes, will constitute your acceptance of the changes to these terms.
3) At our discretion we may change, terminate or suspend any part of this website, including any content.
4) Acceptance of your order shall be acknowledged by e-mail, and will confirm name, delivery address, value of goods to be shipped and delivery costs.
5) Any weights, volumes or dimensions stated on the website are correct to best of our knowledge and have been attained from the manufacturers. The shipping weight is allowing for all packaging and the shipping container, plus the weight of the product to be shipped.
6) The prices on our website were correct at the time of uploading, we cannot however be held responsible for errors, or price increases made by our suppliers'. We shall endeavor to keep out prices up to date. We shall inform you if an error is found with your order, and give you the choice of accepting the correct price, or canceling your order.

PAYMENT
1) All monies are payable in Pounds Sterling (GBP).
2) Payment may be made by credit or debit card as well as personal cheque. You have the option of using our secure online ordering system, posting a cheque, or by telephone / fax quoting your credit card number.
3) No goods will be shipped until funds have cleared. All goods remain the property of ExpatDirect until such time as the full amount has been received.
4) If an instance occurs when we cannot fulfill your order, we shall contact you with the offer of an alternative product, or the option to cancel the order in part or full, at such time a refund shall be given for the outstanding balance.
5) At no time will we store your credit card details electronically or otherwise.

DELIVERY
1) Delivery times are governed by our carriers, and are approximate.
2) Any delivery times are quoted from when the order is fulfilled to the package reaching its destination.
3) After seeking your approval we may ship your order in multiple installments, as required.
4) If free delivery or any discount is offered, it will be at our discretion and may not be available on certain products, or in certain countries.

TAXES / DUTIES
1) If local taxes or import duties are levied on your order this shall be the responsibility of the buyer and not ExpatDirect. We therefore recommend that you check with your local authorities prior to placing your order to avoid possible distress.

RETURNS
1) If you are not satisfied by the products supplied, contact us upon receipt with the reason why, and we shall endeavor to remedy this. 'Upon receipt' shall be deemed to be within 24 hours of taking possession from the carrier, after this time we shall consider the order satisfied.
2) If you chose to return the package, you must obtain a returns number via e-mail first, then return the box with the contents in the same condition that they arrived. The cost of returning the package shall be the responsibility of the buyer and not ExpatDirect, although a refund of the order shall be given once the order has been returned and checked by us. A time limit shall be placed on this transaction of 14 days, after such time no refund shall be offered. You should ensure that the packaging used to return the goods is such that no damage shall occur to the goods whilst in transit.
3) We cannot accept returns that have been opened, tampered with, or any product that was specially ordered / bought in for your order.

LIMITATION OF LIABILITY & RISK
1) Any and all risk passes to the customer upon collection by the carrier.
2) ExpatDirect will not be held responsible for any loss or damaged caused by searches performed by customs officers et al.
3) We shall not be held responsible (directly or indirectly) for any (but not limited to) damage, injury (personal or otherwise), loss of business, profit, goodwill or reputation arising from this agreement or the use of our services.
4) If you chose to cancel your order, we will refund you in full if you advise us within two days, or if this time period has expired, we have the option to claim any out of pocket expenses we may have incurred, for example costs from our carrier.
5) This agreement and anything offered on our website will be provided 'as is', and no warranty or guarantee is offered, or implied. As a result of this, use of our website and services shall be at your own risk.
6) We cannot guarantee that our website will be available 100% of the time, and because of this any loss, financial or otherwise, will not be our responsibility.
7) Loss or damage caused by our website or e-mail system, through error or virus, shall not be our responsibility, and no compensation shall be offered.
8) Any person, or persons, who do not agree to these terms and conditions, should refrain from using our website and services immediately.
9) We have the right to refuse service, without prejudice or reason.
10) The services we offer are only available to people over the age of 18years, except by prior agreement.
11) We have the right to cancel any order up until the time of shipping, and if this is so, we shall refund any and all monies paid in respect to that order, and offer no compensation in return for any reason.
12) We shall abide by the laws and regulations of the UK only, in any and all cases of legality.
13) In any case the total cost of the order shall be greater than or equal to any claim against ExpatDirect, its employees, representatives and directors.

COPYRIGHT & TRADEMARKS
1) www.expatdirect.co.uk, its name, layout, design, any code, text, graphics and logos shall remain the property of ExpatDirect and as such are protected by copyright and/or trademark.
2) All names and logos of products remain the property of their respective owners.
3) Any reproduction of material, in part or full, from our website is prohibited without prior consent.

GENERAL
1) We shall not be liable for any problems or costs arising from any cause beyond our reasonable control including, but not exclusively, acts of God, governmental act, war, fire, flood, explosion or civil commotion, failure of I.T. or telecom services, failure of a third party (including failure to deliver) and industrial action.
2) Any amendments to this agreement shall be posted on our website, and shall include the date on which it was last amended.
3) If any part of this agreement is found to be void or unenforceable, it will be removed from the main body, and in doing so shall not detract from the rest of this document, which will remain valid.
4) Until the order is collected by the carrier, and in part, accepted by you, this shall be an enforceable document, and shall bind all parties.
5) This contract shall be construed in accordance with English Law and shall be subject to the English Courts exclusively.
6) If, within 5 working days of receiving your order, we find that we cannot fill it, we shall contact you and offer alternatives, and / or the option to withdraw the order either in full or in part.
7) The charge for delivery offered on our website, shall be determined by the weight of the order, its destination, and the carrier appointed by us, this cost is agreed by you by your acceptance in proceeding through the electronic checkout.
8) You acknowledge that for any goods that you order from us, that you are over the legal age (if any) for the purchase of such items, and that you can legally purchase these products in your country of residence. Failure to comply with this may result in seizure of goods by customs officials, and in such a case, liability is yours, the buyer.
9) Customers that have joined our Members Club shall be reminded of their renewal date at least 4 weeks prior to its expiry. No refunds will be offered once membership commences.

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